Business

Customer experience is being taken to another level in the services sector (banking, insurance, telecom etc.) following the increasing importance of customer services, service quality and telephone etiquette in today’s business. Ghanaian firm RayCom Technologies, a business communications software, systems and services delivery company and its partner Avaya, a leading …

Private sector credit growth is expected to rebound from the first quarter of 2019, following a tightening stance by commercial banks on loans to enterprises during the last two months of 2018, according to Bank of Ghana’s financial sector report for January 2019. The survey projects an easing of banks’ …

A government delegation comprising a team from the Ministry of Finance and officials from the Bank of Ghana (BoG) will today begin a Eurobond road show. Government is planning to raise three billion dollars through the bond to cater for infrastructure development in the 2019 budget as well as retire …

Siemens has announced it has signed a Memorandum of Understanding (MOU) with WestPark Enterprises to develop an expandable microgrid solution for the fast-growing industrial and business park based in Takoradi, Western Ghana. The Westpark aims to eliminate many of the challenges faced by companies doing business in Sub-Sahara Africa, such …

Some 350 vehicles procured in 2016 by a government agency responsible for microfinance but were unable to be sold to drivers due to their above-average market prices are still in good shape, Chief Executive of the agency has said. Chief Executive of the Microfinance and Small Loans Centre (MASLOC), Stephen …

The survey conducted by the Institute of Customer Service Professionals was carried out across various sectors including Financial, utilities, Telecommunications, Hospitality, Healthcare, Retail malls, Public Institutions and online businesses. It revealed that public Institutions especially utility providers were the worse when it comes to   good customer service delivery while retail …

Deputy Minister for Trade and Industry, Robert Ahomkah Lindsay, has hinted that as part of government’s One District, One Factory initiative, 57 factories have received approval from investors and will soon commence operations in the Greater Accra Region. More than half of the 57 factories the deputy Minister disclosed are …

Staff of the newly-established Consolidated Bank will have their employment assessed after a 60-day period to determine whether they are to continue working with the bank or not. A letter sent to the about-3,700 staff yesterday morning, signed by the CEO Daniel Addo, said: “The purpose of this letter is …

The Bank of Ghana says it is working to introduce mobile payments for persons interested in making checks on the collateral registry. The registry was established under the lenders and borrowers act to facilitate access to finance through secured lending. Speaking at the launch of the financial literacy and awareness …

Former workers of the defunct UT and Capital Banks have made an appeal to the central bank to ensure that their exit package, as agreed between UNICOF and the Receiver (PwC), is paid. The Bank of Ghana revoked the two banks’ licences due to severe impairment of capital on August …