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Raycom urges businesses to adopt emerging technologies

Customer experience is being taken to another level in the services sector (banking, insurance, telecom etc.) following the increasing importance of customer services, service quality and telephone etiquette in today’s business. Ghanaian firm RayCom Technologies, a business communications software, systems and services delivery company and its partner Avaya, a leading …

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Siemens partners WestPark to build first-ever renewable energy-powered industrial and business park in Africa

Siemens has announced it has signed a Memorandum of Understanding (MOU) with WestPark Enterprises to develop an expandable microgrid solution for the fast-growing industrial and business park based in Takoradi, Western Ghana. The Westpark aims to eliminate many of the challenges faced by companies doing business in Sub-Sahara Africa, such …

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Customer service very poor in Ghana—Report

The survey conducted by the Institute of Customer Service Professionals was carried out across various sectors including Financial, utilities, Telecommunications, Hospitality, Healthcare, Retail malls, Public Institutions and online businesses. It revealed that public Institutions especially utility providers were the worse when it comes to   good customer service delivery while retail …

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1D1F: 57 factories approved for Accra, 14 begin operations

Deputy Minister for Trade and Industry, Robert Ahomkah Lindsay, has hinted that as part of government’s One District, One Factory initiative, 57 factories have received approval from investors and will soon commence operations in the Greater Accra Region. More than half of the 57 factories the deputy Minister disclosed are …

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Former UT, Capital Bank staff demand exit package

Former workers of the defunct UT and Capital Banks have made an appeal to the central bank to ensure that their exit package, as agreed between UNICOF and the Receiver (PwC), is paid. The Bank of Ghana revoked the two banks’ licences due to severe impairment of capital on August …

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